Refund Policy

We accept requests to return eligible new merchandise both for non-defective reasons and for product problems. A change of mind, personal preference, or wrong selection may qualify when the item remains unused, in its original condition, with its packaging, tags, and included accessories. Damage, defects, incorrect shipments, missing parts, and material differences from the description can also be reported; applicable legal rights are not limited by this page.

Start within 30 days of delivery

Ask for a return or exchange within 30 days after the item arrives, not 30 days after checkout. Email sukefasige390@gmail.com with the order number, checkout email, and an explanation. For a damaged, faulty, wrong, or incomplete delivery, we may request photos or video of the item and packaging.

Approval, label, and mail return

Wait for approval and the correct return destination before mailing anything; the correspondence address is not automatically a return warehouse. A free prepaid return label is included inside the package for an eligible mail return. Use it after approval under the instructions provided. If the label is missing or lost, contact us for help. We do not charge a restocking fee or a fee for that label and its related return postage. Exchange requests are accepted subject to review and available stock.

Refund timing

Once approved, we process and initiate a refund to the original payment method within 10 days. A bank, card issuer, or payment provider may take additional time to post the credit.